Introduction

At Beiler’s Dairy, we take pride in providing fresh, high-quality dairy products. Customer satisfaction is important to us, and we aim to handle return and refund requests fairly. This policy outlines the conditions under which we accept returns and issue refunds.

Perishable Product Policy

Due to the nature of our products (milk, cheese, butter, eggs, yogurt, and other dairy items), we do not accept returns for perishable goods once delivered. However, if you receive a damaged, spoiled, or incorrect item, please contact us within 24 hours of delivery for assistance.

Eligibility for Refunds

You may request a refund under the following conditions:

• You received a damaged or spoiled product upon delivery.
• You received the wrong item.
• Your order was not delivered due to an error on our part.

Refund Process

• Step 1: Contact us at [Insert Email] or call [Insert Phone Number] within 24 hours of receiving your order.
• Step 2: Provide your order number, a description of the issue, and, if applicable, photos of the damaged or incorrect product.
• Step 3: After review, we will notify you of the approval or rejection of your refund request.

Refund Method

If your refund is approved, we will issue the refund through the original payment method within 5-7 business days.

Order Cancellations

• You may cancel an order before it is processed for a full refund.
• Once the order has been shipped or delivered, it cannot be canceled.

Contact Us

If you have any questions about our return and refund policy, please reach out to us:
📧 Email: beilersdairy@gmail.com
📞 Phone: 1 (717) 283-6924